Enrollment Manager
Company: OU Education Services
Location: Norman
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Enrollment Manager Department:
Enrollment Management, Operations Location: This position is based
in Norman, OK with hybrid work options. Local candidates to Norman
and Oklahoma City, preferred. Remote opportunities for the right
candidate. Shape the Future of Online Learning with OU Education
Services: OU Education Services (OUES) is a nonprofit corporation
established to manage and expand online learning for the University
of Oklahoma System. As a growing education technology organization,
we are dedicated to delivering innovative solutions that enhance
learning outcomes, improve student experiences, and support the
university's mission of providing high-quality education to
learners everywhere. At OUES, we prioritize collaboration and
provide opportunities for our teams to work closely to deliver
meaningful, impactful results. We are a talent focused organization
and encourage applicants from all regions, we have a preference for
candidates who are in or open to relocating to the Oklahoma City
metro area. Being part of our vibrant community fosters richer
collaboration and a stronger alignment with OU and the OUES
mission. Job Summary: The Enrollment Manager is a frontline people
leader responsible for driving strong enrollment performance
through effective coaching, execution of best practices, and
day-to-day team leadership. This role manages a team of Enrollment
Coaches and focuses on consistent delivery of high-quality student
interactions, strong conversion outcomes, and disciplined use of
enrollment processes and metrics. The Enrollment Manager plays a
key role in supporting the continued growth and maturation of the
Enrollment Services organization. This position requires a
solution-oriented leader who can reinforce standards, identify
opportunities for improvement, and help build a strong foundation
as the department expands. Reporting to the Director of Enrollment
Services, the Enrollment Manager balances hands-on coaching with
operational execution to ensure the team performs at a high level
in a fast-paced, metrics-driven environment. Key Responsibilities:
Team Leadership & Coaching · Directly manage, coach, and develop a
team of Enrollment Coaches to achieve engagement, quality,
conversion, and start goals. · Conduct regular 1:1 meetings focused
on performance, skill development, and professional growth. ·
Provide ongoing call coaching, QA feedback, and observational
coaching tied to enrollment best practices. · Reinforce consistent
expectations for activity, quality interactions, and outcomes. ·
Foster a culture of accountability, ownership, and student-first
service. Enrollment Execution & Best Practices · Ensure advisors
consistently deliver high-quality, student-centered enrollment
conversations. · Support adherence to established contact
strategies across phone, email, and SMS. · Identify common barriers
to enrollment and your team to resolve with practical solutions. ·
Assist with onboarding and training of new Enrollment Coaches. ·
Serve as a subject-matter resource for programs, processes, and
enrollment workflows. Performance Management & Metrics · Monitor
individual and team performance on a daily and weekly basis. · Use
key enrollment metrics to identify trends, performance gaps, and
coaching opportunities. · By monitoring conversion rates throughout
the funnel, escalate risks or performance concerns early, creating
strategies to maximize conversions. Operational Support &
Continuous Improvement · Support the implementation of enrollment
processes, scripts, and workflows. · Provide feedback on tools,
systems, and processes that impact EC productivity or student
experience. · Participate in testing and refinement of
communication strategies and operational improvements. · Contribute
to a continuous improvement mindset by identifying small changes
that drive meaningful results. Qualifications: · Bachelor’s degree
required; Master’s degree a plus · Minimum of 1 year of enrollment
experience required with Leadership experience preferred. 2 years
preferred · Demonstrated success meeting or exceeding enrollment
and conversion goals. · Proven ability to coach individuals to
improved performance. · Strong problem-solving and
solution-oriented mindset. · Experience working in a metrics-driven
environment. · Familiarity with CRM systems (Salesforce preferred)
and enrollment reporting. · Strong communication and interpersonal
skills. Benefits: · Competitive salary and benefits package ·
401(k) · Volunteer days · Wellness reimbursement · Opportunities
for professional development and career growth. · Hybrid work
environment promoting work-life balance. EEOC Statement: OU
Education Service provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. We may use artificial intelligence
(AI) tools to support parts of the hiring process, such as
reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: OU Education Services, Lawton , Enrollment Manager, Education / Teaching , Norman, Oklahoma
