APEX Managed Services Senior Product Manager

Company: Dell
Location: Apache
Posted on: January 10, 2022

Job Description:

APEX Managed Services -Senior Product Manager
Location: Remote United States, (Round Rock, TX preferred)

Dell Technologies Services (DTS), a key area of growth for Dell Technologies, is looking for Senior Product Managers with a confident, risk taking mindset to help us build a world class APEX Cloud Services portfolio. In this role you will help drive the vision, strategy, leadership and overall success for the next generation of Dell Technologies Cloud Services. We strongly believe that the Product Manager is the GM and proxy P&L owner philosophy for their portfolio of products. The Product Manager is the voice of the customer and will be responsible for product strategy and management of a Cloud Services offer from creation, launch, to end-of-life. - You will be in a dynamic environment with other motivated, talented individuals who inspire greatness in their teammates. Our unique position as a technology leader ensures that you'll always be challenged in your work and supported in reaching your most ambitious goals. We are making huge bets and fast progress to bring Cloud to our customers - wherever they may be! If you want to join the 'ground-floor' of a massive transformational effort and feel excited by the opportunity to use technology to define new computing paradigms and business opportunities - this role may be just the right opportunity for you!

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire life cycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

Join us as a APEX Services Senior Product Manager on our Dell Technologies Services team in Remote - US to do the best work of your career and make a profound social impact.

What you'll achieve
As a member of the APEX Managed Services Product Management team, you will assist in defining and developing service offer requirements(support, deploy, and managed), -customer experience, and delivery tools associated with APEX Services for Dell solutions. -These APEX Managed Services would solve on-premise and off-premise managed service needs for both Dell and Multivendor solutions including hybrid cloud/public cloud management. -These services would also complement APEX As-A-Service Solutions as well as solve for out-scope customer requirements. -The role requires a motivated and seasoned individual with excellent communication skills and an attention to detail.
You will:
Own product portfolio strategy, roadmap, and goals for APEX Managed Services offer development
Define common offer framework for APEX Managed Services

Develop different Management Tiers for Customer or Dell Managed

Develop ongoing iterative approach for updating APEX Managed Service features and customer experience for all APEX Outcome Based Service

Assist with product GTM and merchandizing of standard Managed Services for Infrastructure solutions (Servers, Storage, Networking, Data Protection, HCI, etc.) and Multivendor Solutions (Workloads, 3rd Party HW, Public Cloud) for APEX Services including applying APEX Managed Services offer framework

Ensure that product/solution features and specifications align with APEX Cloud Services as well as align with existing standalone service offers (Consulting, Deploy, Support, Education)

Collaborate with other Product Managers, Engineering leaders and architects to align product strategies into comprehensive service portfolios for both CAPEX and OPEX sales motions

Work across all functional areas, gathering inputs, updating product plans and roadmaps, and communicating the impact of decisions to all stakeholders

Prioritize features and tools, applying budget, timeline and other constraints

Review product/ solution evaluation metrics from multiple sources and ensures they are incorporated in future versions

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements
12+ years of professional Product Management experience in the Enterprise Information Technology Industry with a Bachelor's degree; or 8+ years with a Master's degree; or commensurate experience

E xperience defining managed service solutions for existing Capex or Opex solutions

E xperience defining Cloud service offers and/or service catalogs for IaaS, PaaS or SaaS -or p rior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services

Familiarity with Customer Success, Site Reliability Engineering, Hyperscaler Solutions, and other Managed Service Provider offers/operations/delivery roles

Ability to lead cross-functional global teams to define and achieve high value objectives

Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule and deploy new feature sets

Desirable Requirements
Pragmatic Marketing Certification

Here's our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .

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