Customer Service Manager
Company: Robert Half
Location: Oklahoma City
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Customer Service Manager to lead and inspire a team in
delivering exceptional service and operational excellence. Based in
Oklahoma City, Oklahoma, this role involves overseeing a dynamic
group of specialists, ensuring efficiency, and aligning efforts
with company goals. The ideal candidate will have a passion for
employee engagement, strategic planning, and driving measurable
results. Responsibilities: • Lead, mentor, and develop a team of
specialists to achieve growth and deliver high-quality service. •
Address employee performance concerns through corrective actions
and support processes. • Monitor and improve team operations to
ensure alignment with organizational objectives. • Analyze
operational data to identify inefficiencies and implement
strategies for optimization. • Conduct regular audits to maintain
quality standards and resolve any discrepancies. • Act as the
primary contact for resolving technology, communication, and
execution challenges. • Collaborate with senior leadership to align
strategies and drive company initiatives. • Facilitate new business
projects, ensuring team readiness and smooth implementation. •
Promote a culture of engagement, satisfaction, and productivity
among employees.• Proficiency in Microsoft Office applications,
including Outlook, Excel, and Word. • Strong analytical skills with
the ability to interpret data and inform decision-making. •
Excellent communication and collaboration abilities, particularly
with senior leadership. • Proven ability to manage priorities and
perform effectively in a fast-paced environment. • Flexibility to
adapt to changes and new challenges. • High school diploma or
equivalent required; familiarity with retail merchandising
operations preferred. • Basic math skills for practical
calculations, including percentages and ratios. • Ability to define
problems, analyze data, and draw valid conclusions in diverse
situations.
Keywords: Robert Half, Lawton , Customer Service Manager, Executive , Oklahoma City, Oklahoma
