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Medical Pay Associate

Company: CSAA Insurance Group
Location: Oklahoma City
Posted on: August 24, 2019

Job Description:

Are you a high-energy self-starter that's passionate and committed to resolving a customer's problem? Are you looking for a growing company that is committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, a AAA insurer, in our Oklahoma City office.

While weve been named a 'best place to work,' our proudest accomplishment comes from serving nearly 17 million AAA Members. Through our commitment to service, growth and people, CSAA Insurance Group will create AAA members for life by fulfilling our promise to be there when they need us.

As a Med Pay Associate, youll be collaborating with other dedicated self-starters who ambitiously want to help our extraordinary policyholders in multiple states who need to file non-complex claims. Youll have an opportunity to manage to conclusion non-complex claims involving some or all: first-party Personal Injury Protection (PIP), Medical Payment, collision, loss-of-use, third-party property damage and third-party bodily injury exposures up to $3,000 and potential First Notice of Loss (FNOL) calls. With your support, we can achieve our goal by providing timely solutions through dedicated service.A typical day within Med Pay includes:

  • You will be assigned as an owning adjuster (within your authority level) when injury exposure is identified for first-party medical benefits and any associated non-complex suffix.
  • You may handle income continuation and essential services suffixes, and may handle liability investigations with integrity to determine the at-fault party and apply comparative negligence or issue denial of third-party property damage claims.
  • Be an effective communicator and dynamic advisor to our policyholders on coverages and benefit levels. Create positive relationships as you explaining the claim process and collecting required information while creating an exceptional experience that is simple, dedicated and personal.

    As a valued member of our community, you will:

    • Join a team who has put our caring value into practice for more than 100 years.
    • Work at a place that develop skills where you will acquire a range of skills that can provide a variety of methods to serve our policyholders.
    • Achieve career growth by progressing through career paths and growing your business and insurance expertise through in-house courses, certification programs and tuition reimbursement.
    • Work in an environment that supports health and well-being, enhanced quality of life and supports a high-performance culture.
    • Experience a culture that values diverse backgrounds and perspectives. 8 company-wide Employee Resource Groups address themes like military appreciation, ethnic heritage and LGBTQ+ Pride.

      Required qualifications:

      • You have a High school diploma/GED or equivalent combination of education and experience
      • You are someone who is upbeat, values diversity and is passionate about working both collaboratively and independently within a team
      • You take pride in developing understanding of statutory, regulatory requirements, AAA claims policies and procedures
      • Ability to successfully complete training courses pertinent to job duties
      • Ability to work extended hours and/or weekends

        Preferred qualifications

        • Some Insurance experience (Underwriting, Claims, Service, etc.)
        • BA/BS in business, insurance or related area
        • Prior customer service experience
        • Ability to negotiate
        • Certificates or designations through the American Institute of Chartered Property Casualty Underwriters (ex. Associate in Insurance Servicing)
        • Bilingual is a plus

          CSAA insurance group offers many benefits, including:

          • Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA).
          • 401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program.
          • Company paid employee assistance plan and health support programs.
          • Award-winning wellness programs including free onsite fitness classes.
          • Paid bonding leave for birthing and non-birthing parent and paid adoption leave.
          • Two weeks paid military leave.
          • Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer.
          • As a high energy self starter, you'll have an opportunity to obtain Tuition reimbursement, self-service training, career development and mentorship opportunities.

            Be part of a community that worksAt CSAA Insurance Group, we take pride in our values-based culture. Helping our employees lead enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

            Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. And to every one of our 3,800 employees, we promise to foster an inclusive work environment dedicated to AAA Members, our communitiesand our people. Learn more about us.Lets work togetherPlease submit your application to be considered. We communicate via email, so check your inbox to ensure you dont miss important updates from us. Questions? Please email us at

            We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: CSAA Insurance Group, Lawton , Medical Pay Associate, Healthcare , Oklahoma City, Oklahoma

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