Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA
Company: TTEC
Location: Lawton
Posted on: June 20, 2022
Job Description:
Bilingual Customer Service and Sales Representative -
Spanish-English - Remote USA At TTEC, we are all about the Human
Experience. Elevated. You can be a part of creating and delivering
amazing customer experiences--- and at the same time---
#experienceTTEC, an award-winning, employment experience as a
-Bilingual Customer Service and Sales associate - Spanish-English.
-In this role, you'll grow your career by connecting your customer
service and sales aptitude to become a Licensed Insurance Agent
working from home. That's right. -TTEC is paying you to train,
study, and take your state insurance exam. -We even pay for all
your licensing fees and continuing education credits. -It's time to
take your career to the next level with TTEC.Our TTEC
work-from-home team has 41 preferred residency states. We are
currently not hiring from the following geographies: AK, CA, HI or
outside of the United States. -Residents of Colorado, Illinois,
Massachusetts, New Jersey, New York, Washington, and Washington,
D.C. will be considered only based on special business need.What
You'll Be DoingDo you have a passion for helping others and giving
them peace of mind? Whether it's getting answers for customers
quickly, consulting and recommending products with compassion or
resolving their issues with a smile, you'll be the difference
between their customer experience being just average or an
exceptional one. -We'll train you to be a subject matter expert in
your field, so you can be confident in providing the highest level
of service possible. And we trust you already have the necessary
ingredient that can't be taught-a caring and supportive nature that
will shine through as you help customers through some of the more
difficult times in their lives. You'll also have a chance to make
great new friends and grow your career in a high-energy,
family-friendly atmosphere.You'll report to a Team Lead. You'll
contribute to the success of the customer experience as well as the
overall success of the team.Once you become a Licensed Insurance
Agent, on a typical day, you'll -
- Assist individuals in understanding their coverages and
selecting the right products, services, and best solutions to meet
their personal needs
- Be providing full lifecycle customer service and sales where
you could accept inbound or might be calling out to provide follow
up
- Respond to customer inquiries with compassion and active
listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to
upgrade products or servicesWhat You Bring to the Role
- Bilingual in Spanish and English
- High speed internet access (> 15 mbps)
- Aptitude, self-discipline and tenacity to learn about what it
takes to become a licensed insurance associate including passing
the state licensing exam (and yes--- we will help--- those who take
it seriously and accept our coaching are extremely likely to pass
on the first try--- a few have to take it again--- and yes... we'll
help you through that too!)
- Ability to maintain and follow strict personal privacy for
customer information
- Strong customer service orientation
- High school diploma or equivalent is the minimum and--- with
education--- more is better, especially as you study to pass your
state exam
- Computer savvyWhat You Can Expect
- Knowledgeable, encouraging, supportive and present
leadership
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiring
minds
- FREE licensing course (and you'll be paid for your time to
boot) -
- All state licensing exam fees covered by company and yearly
renewal of license provided by TTEC as your employer
- Company-provided computer once you have secured your
license
- A base wage of $16/hr while studying for your state exam. -Once
you are licensed, you will receive an increase to your base pay and
be eligible for performance-based bonuses.
- And yes...all the health and wellbeing, financial and income
protection, and paid leave benefits you'd expect and maybe a few
that would pleasantly surprise you. For full details on our
benefits, visit https://mybenefits.ttec.com/us/candidates/.About
TTECOur business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. -TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique way.
Additional InfoMinimum Age18+ years oldJob Industries
Keywords: TTEC, Lawton , Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA, Hospitality & Tourism , Lawton, Oklahoma
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