Customer Service Representative
Company: City National Bank & Trust
Posted on: November 23, 2022
Description: Call Center Customer Service Representative
provides excellent customer service while serving as a liaison
between customers and all other departments and branches of CNB on
incoming calls to the Call Center located in Lawton, Oklahoma.
Achieve and maintain all Call Center goal metrics.
Complete training on professionalism, telephone etiquette, and OTJ
software & achieve 80% or higher passing score on written
situational test following training.
Provide exceptional customer service to resolve customer issues
promptly and effectively using proficient communication skills.
Work effectively under pressure during times of high call volume or
when assisting escalated customer situations.
Comply with banking and departmental regulations, policies, and
Consistent attendance and punctuality are critical in this
Must be available to work between 9am - 7pm M-F, and Sat. 9am -
Demonstrated problem solving skills.
Demonstrated conflict resolution skills.
Flexible in scheduling in order to meet business needs.
Ability to balance business and customer considerations.
Strong interpersonal skills and ability to work alone and with
others in a team environment.
Must have a strong work ethic with the ability and desire to meet
Professional and adaptable to change.
Demonstrated positive attitude and willingness to help others.
Sales experience a plus.
Education and Experience:
High School diploma or equivalent required
Previous customer service is required; call center & clerical
experience is a plus.
Physical Requirements: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential function of this position.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle
or feel, reach with hands and arms, and talk, see or hear
Ability to sit for long periods of time
Long periods of typing and repetitive motion
Close vision and ability to adjust focus
Other Duties: Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: City National Bank & Trust, Lawton , Customer Service Representative, Hospitality & Tourism , Lawton, Oklahoma
Didn't find what you're looking for? Search again!