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Customer Service Representative

Company: City National Bank & Trust
Location: Lawton
Posted on: November 23, 2022

Job Description:

Description: Call Center Customer Service Representative provides excellent customer service while serving as a liaison between customers and all other departments and branches of CNB on incoming calls to the Call Center located in Lawton, Oklahoma.


Responsibilities:


Achieve and maintain all Call Center goal metrics.

Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training.

Provide exceptional customer service to resolve customer issues promptly and effectively using proficient communication skills.

Work effectively under pressure during times of high call volume or when assisting escalated customer situations.

Comply with banking and departmental regulations, policies, and procedures.

Consistent attendance and punctuality are critical in this important role.

Must be available to work between 9am - 7pm M-F, and Sat. 9am - 4pm.


Qualifications:


Demonstrated problem solving skills.

Demonstrated conflict resolution skills.

Flexible in scheduling in order to meet business needs.

Ability to balance business and customer considerations.

Strong interpersonal skills and ability to work alone and with others in a team environment.

Must have a strong work ethic with the ability and desire to meet goals.

Professional and adaptable to change.

Demonstrated positive attitude and willingness to help others.

Sales experience a plus.


Education and Experience:


High School diploma or equivalent required

Previous customer service is required; call center & clerical experience is a plus.


Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Ability to sit for long periods of time

Long periods of typing and repetitive motion

Close vision and ability to adjust focus


Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: City National Bank & Trust, Lawton , Customer Service Representative, Hospitality & Tourism , Lawton, Oklahoma

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