Customer Service Advocate I
Company: Centene
Location: Lawton
Posted on: November 19, 2023
Job Description:
You could be the one who changes everything for our 28 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
flexibility. Oklahoma Complete Health, a Centene company, is
committed to providing quality healthcare solutions to transform
the health of Oklahomans. At Oklahoma Complete Health, we are
community advocates and change-makers in search of an inclusive
culture grounded by our commitment to work-life balance,
competitive compensation, and continuous career development. Join
us and be a part of a collaborative, growing network of innovative
thinkers delivering solutions at the local level.Must reside in
OklahomaPosition Purpose: Serves as the first-line advocate that
focuses on resolving inquiries, issues, or concerns for members
and/or providers. Leverages a variety of communication channels to
provide members and/or providers with timely, accurate, and
personalized support on routine complaints.
- Receives and responds to routine member and/or provider
inquiries, requests and/or concerns in an accurate and timely
manner.
- Mitigates and prevents complaints from being escalated to
resolve in initial contact.
- Serves as the front-line resolution advocate on various member
and/or provider inquiries, requests, or concerns.
- Resolves basic problems by communicating the requested
information regarding the assessment of the member or provider
needs, understanding the cause, and determining if problems need to
be routed to other departments for further resolution.
- Maintains performance and quality standards based on
established contact center metrics.
- Provides customer service in a high pace contact center
environment over the phone, via live chats and emails.
- Documents all member or provider information and communications
for quality and performance tracking through the Customer
Relationship Management (CRM) applications.
- Remains up-to-date and adheres to quality standards,
regulation, and all other policies to ensure quality, consistency,
and compliance.
- Performs other duties as assigned.
- Complies with all policies and standards.Education/Experience:
Requires a High School diploma or GED.Entry-level position
typically requiring little or no previous experience.Experience
interacting and multitasking using multiple systems and programs
simultaneously preferred.Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work
schedules and dress flexibility, Competitive pay, Paid time off
including holidays, Health insurance coverage for you and your
dependents, 401(k) and stock purchase plans, Tuition reimbursement
and best-in-class training and development.Centene is an equal
opportunity employer that is committed to diversity, and values the
ways in which we are different. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, or other characteristic
protected by applicable law.
Keywords: Centene, Lawton , Customer Service Advocate I, Hospitality & Tourism , Lawton, Oklahoma
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