Customer Service Advocate I
Posted on: February 10, 2024
You could be the one who changes everything for our 28 million
members as a Customer Care professional at Centene. As a
diversified, national organization, you'll have access to
competitive benefits including a fresh perspective on workplace
Oklahoma Complete Health, a Centene company, is committed to
providing quality healthcare solutions to transform the health of
At Oklahoma Complete Health, we are community advocates and
change-makers in search of an inclusive culture grounded by our
commitment to work-life balance, competitive compensation, and
continuous career development. Join us and be a part of a
collaborative, growing network of innovative thinkers delivering
solutions at the local level.Must reside in OklahomaPosition
Purpose: Serves as the first-line advocate that focuses on
resolving inquiries, issues, or concerns for members and/or
providers. Leverages a variety of communication channels to provide
members and/or providers with timely, accurate, and personalized
support on routine complaints.
- Receives and responds to routine member and/or provider
inquiries, requests and/or concerns in an accurate and timely
- Mitigates and prevents complaints from being escalated to
resolve in initial contact.
- Serves as the front-line resolution advocate on various member
and/or provider inquiries, requests, or concerns.
- Resolves basic problems by communicating the requested
information regarding the assessment of the member or provider
needs, understanding the cause, and determining if problems need to
be routed to other departments for further resolution.
- Maintains performance and quality standards based on
established contact center metrics.
- Provides customer service in a high pace contact center
environment over the phone, via live chats and emails.
- Documents all member or provider information and communications
for quality and performance tracking through the Customer
Relationship Management (CRM) applications.
- Remains up-to-date and adheres to quality standards,
regulation, and all other policies to ensure quality, consistency,
- Performs other duties as assigned.
- Complies with all policies and standards.Education/Experience:
Requires a High School diploma or GED.
Entry-level position typically requiring little or no previous
Experience interacting and multitasking using multiple systems and
programs simultaneously preferred.Pay Range: $15.39 - $22.11 per
hourCentene offers a comprehensive benefits package including:
competitive pay, health insurance, 401K and stock purchase plans,
tuition reimbursement, paid time off plus holidays, and a flexible
approach to work with remote, hybrid, field or office work
schedules. Actual pay will be adjusted based on an individual's
skills, experience, education, and other job-related factors
permitted by law. Total compensation may also include additional
forms of incentives.Centene is an equal opportunity employer that
is committed to diversity, and values the ways in which we are
different. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, or other characteristic protected by applicable law.
Keywords: Centene, Lawton , Customer Service Advocate I, Hospitality & Tourism , Lawton, Oklahoma
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