Network Operations Center Specialist
Company: Love's Travel Stops and Country Stores, Inc.
Location: Oklahoma City
Posted on: November 20, 2018
Req ID: 115797 BASIC PURPOSE : The primary purpose of the Network Operations Center Specialist is to provide monitoring on core equipment, supporting services, and applications for technical teams. It is their duty to ensure maximum possible service availability. MAJOR RESPONSIBILITIES: IT Operations Utilizing Enterprise monitoring tools, monitor critical sites as well as production and non-production environments, alerting appropriate team(s) on failure or alarm conditions Review the status of scheduled back-up jobs, restarting failed ones as necessary or noting their failure to the Back-up team; coordinate delivery of off-site back-ups to vendor Security Support corporate and infrastructure security policies Situation and Incident Management Maintain updated contact list of all vendors and support personnel and escalation matrix(ices) Forward and analyze all incoming information alerts, tickets, vendor and IT team notifications, customer calls and reports, etc. for evidence of incident and scope and escalate per escalation matrix(ices) In case an incident is escalated, open appropriate bridge lines and assist problem management in notifying resolving teams, individuals, and vendors; notify additional personnel or groups as requested by situation, infrastructure, problem management, or corporate management Server/Network/Application administration Run diagnostics, scripts, patching, and other troubleshooting or maintenance tasks Perform symptom recognition and first-level reporting of hardware or software failures to appropriate team(s) Perform basic corrective or troubleshooting tasks under direction of technical team(s) or through pre-approved procedure(s) Other duties assigned as needed. EDUCATION AND EXPERIENCE: Education: HS Diploma or equivalent required Bachelor's Degree in Computer Science preferred Experience: 5 years hands on IT experience SKILLS AND PHYSICAL DEMANDS: Skills: Personnel should be organized, process-oriented, with excellent prioritization, analytical, written, and oral communication skills Personnel should be familiar with basic datacenter facilities and processes, including UPS, cooling, fire suppression and security systems, and raised floor architecture and maintenance Understanding of basic server, storage, and network hardware is required Typical Physical Demands: Team is 24/7/365. May be required to cover other shifts on short notice. Requires prolonged sitting, some bending and stooping Lifting and transporting moderately heavy objects, such as computers and peripherals Manual dexterity sufficient to operate a computer and tools Requires normal range of hearing and vision Job Function(s): [[mfield1]] Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.
Keywords: Love's Travel Stops and Country Stores, Inc., Lawton , Network Operations Center Specialist, Hospitality & Tourism , Oklahoma City, Oklahoma
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