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Work At Home Customer Service Representative ($9.50/hr plus Incentives)

Company: C3 Customer Contact Channels
Location: Lawton
Posted on: May 12, 2019

Job Description:

Company Overview--C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies.-- C3 builds solid partnerships with its clients based on mutually determined business objectives.-- Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services.-- Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry.-- Consistency across our centers, regardless of geography, is at the core of our operating philosophy.Customer Service Representative (Work from Home)Position Purpose:----In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.------ We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.-- We also offer medical, dental, vision, and 401K benefits as well as earned PTO.Job Responsibilities

  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
  • Ability to utilize and navigate multiple systems simultaneously
  • Be dependable and meet all attendance requirements
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Maintain a balance between company policy and client benefit in decision making
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
  • Responsible for call disposition or compiling and documenting customer information as required
  • Ability to accept and embrace changes within the current business environmentQualifications
    • Ability to pass a drug screen and background check
    • Dedicated area to work from in your home
    • Internet speed requirement of--5 Mb/s for download speeds and--1 Mb/s for upload speeds (Wireless access is not permitted)
    • Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
    • Strong decision making and analytical abilities
    • Ability to identify customer needs and clearly articulate products and services
    • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
    • Highly developed sense of integrity and commitment to customer satisfaction
      • Meet all attendance and dependability requirements
      • Be a team playerSystem RequirementsThe employee is responsible to provide the following:--
        • Internet speeds 5 Mb/s for download speeds and 1 Mb/s for upload speeds
        • Flat screen 19--- monitor--
        • Headset- (HW251A / HW261N / HW52 Model Standard with HIS cords)--
        • --(All other equipment will be provided)If you---ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.-- Become a FAN today, and be on your way to a rewarding career!If you---ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.-- Become a FAN today, and be on your way to a rewarding career!

Keywords: C3 Customer Contact Channels, Lawton , Work At Home Customer Service Representative ($9.50/hr plus Incentives), Human Resources , Lawton, Oklahoma

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