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Customer Service

Company: Alonja Enterprises LLC
Location: Fort Sill
Posted on: May 3, 2021

Job Description:

  • We currently are seeking Customer Solution Experts to work from home and to be the primary link between our client's customers both current and potential.We're looking for someone who can tackle customer issues, complaints, and inquiries head-on all while keeping customer satisfaction at the forefront of their decision-making and communication.

    Call Center Representative Responsibilities

    Manage large amounts of inbound and outbound calls with efficiency and courtesy
    Follow conversation prompts and scripts when handling different topics
    Identify customers' needs; clarify their information; research their issues; they provide solutions and/or alternatives to solve their problems
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by going the extra mile when you can
    Keep accessible, comprehensive records of all conversations in our call center database
    Attend educational seminars to improve knowledge and performance level
    Meet or exceed personal/team qualitative and quantitative target

    Call Center Representative Requirements

    Strong phone and verbal communication skills, plus active listening skills
    Empathetic customer focus, flexibility to manage many different personality types
    Ability to multi-task, set priorities, and manage time effectively
    Adhere and meet client program metric performance goals

    Position Qualifications

    18 years of age or older

High School Diploma or GED
ExperienceAt least six months of customer service experience
Prefer call center experience, but not required
Prefer work at home experience, but not required

Flexible Scheduling

Computer/Office Requirements

1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher...).
3. Computer Hard Drive with only the following Operating Systems: Windows 8.1 or Windows 10.
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
5. Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider)
7. Hardwired Broadband Internet Service via DSL, Cable, or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
8. Internet Software: Chrome, Edge, Mozilla (Firefox 14 to 42)
9. Noise canceling headset with microphone (Brands: USB Gaming headset)

**Some items are not needed at the time of application

Starting pay is $10-$14 per hour

Keywords: Alonja Enterprises LLC, Lawton , Customer Service, Other , Fort Sill, Oklahoma

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