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Guest Service Rep/Beverage Server (23726)

Company: Comanche Nation Casinos
Location: Walters
Posted on: May 3, 2021

Job Description:


The GSR is responsible for the efficient operation of all slot machines and operating procedures for Comanche Nation Entertainment. The GSR's performance is necessary for the casino to reach its full potential in providing a superior entertainment experience for its guests.


The following are major duties and are not intended to be all inclusive or restrictive.

  • Provides directions, assistance, and/or information to ensure guest satisfaction.
  • Troubleshoots, repairs and performs maintenance on slot machines.
  • Stocks slot machine with ticket printer paper.
  • Participates in slot machine moves.
  • Makes change and pays out jackpots.
  • Accurately fills out required documentation and/or logs.
  • Fosters and maintains a positive attitude towards the staff, management, and guests.
  • Attends and satisfactorily completes all training as assigned by the GSR Supervisor.
  • Performs other duties as assigned.


The GSR regularly communicates and exchanges information with coworkers and guests. The GSR is required to remain stationary as well as move about the casino floor more than 50 percent of their shift. The GSR must be able to position one's self to inspect, troubleshoot, fix, and maintain gaming machines. The GSR occasionally moves gaming machines and equipment weighing up to 50 lbs. or more. Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. The GSR must be able and willing to work evenings, weekends, and holidays and in a smoke-filled environment. The workplace is also under constant surveillance both inside and outside the facility.

The GSR may be exposed to the risks associated in attempting to resolve contentious issues with difficult guests and staff members.

Reasonable accommodations may be made to enable individuals with disabilities to perform the major duties and essential functions of this position.


I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.



High School Diploma/GED. Preferred at least six (6) months of casino experience.

Keywords: Comanche Nation Casinos, Lawton , Guest Service Rep/Beverage Server (23726), Other , Walters, Oklahoma

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