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Call Center Team Lead

Company: ROI Solutions
Location: Colony
Posted on: November 23, 2021

Job Description:

Team Leader/Supervisor - Call CenterLook for full-time employees only.We are now offering work from home!! Must be in the Utah or Montana area.We are in the People Business. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you!ROI Solutions is a great place to be.....Perks/Benefits

  • Full-Time Hours (Not hiring for part-time)
  • Work from Home
  • Competitive compensation with + commissions
  • Benefits, Health and Dental
  • Free lunch or food provided one day a week
  • Competitions and giveaways
  • Positive work environment
  • Structured advancement plan
  • Certified Partner of dailypay- WE PAY DAILYGoals
    • Maintain a high quality score.
    • Offer world class customer service.
    • Show up as scheduled.
    • Partner with customer on resolving their issueResponsibilities...
      • Team mentoring & coaching individual associates
      • Handle escalations
      • Daily Reporting and data entry
      • Continuously contribute towards process improvement
      • Desire to lead and take on responsibilityQualifications
        • Understand how to coach and performance manage an agent.
        • Ability to operate multiple software platforms
        • Ability to go above and beyond
        • Attention to details
        • Customer service experience
        • General computer skills, M/S Office. Email, etc.
        • Spanish speaking a plusOffices located in Lindon and American Fork, UtahROI Solutions is a leader in BPO/Call Center Management that hires inbound and outbound call center agents that provide support for over 55 major companies worldwide. We are looking to fill a variety of shifts and positions that service some of our most important clients Monday-Sunday! If you need an employer that can fit a schedule into your lifestyle needs and you're an excellent communicator on the phone, with a customer service first mindset then we would love for you to join our growing elite team.We have positions that are Entry-Level, sales, technology and customer service. We are looking for team members that have experience in Call Center, Contact Center, Customer Service, Client Service, Customer Care, Tech Support, Help Desk Support, Inbound Sales, Web Chat, Sales and Service Calls, Technical Support, Business to Business inside-Sales, Account Management, or Multilingual Services.Related keywords: customer service representative, customer service, call center, remote work from home, call center representativeJob Type: Full-timePay: $13.00 - $16.00 per hourBenefits:
          • 401(k)
          • Dental insurance
          • Flexible schedule
          • Health insurance
          • Vision insuranceSchedule:
            • 8 hour shiftEducation:
              • High school or equivalent (Required)Experience:
                • Call Center Leadership: 1 year (Preferred)Work Location:
                  • Multiple locationsWork Remotely:
                    • Temporarily due to COVID-19Work Location: Multiple LocationsRequired qualifications:
                      • At least high school diploma or equivalent or higher
                      • Able to work from home
                      • Access to personal devices for work: computer
                      • Background check
                      • Legally authorized to work in the United StatesPreferred qualifications:
                        • Management skills: supervising employees
                        • 1+ year of experience in the customer service industry
                        • Management skills: hiring and onboarding
                        • Management skills: conducting performance reviews

Keywords: ROI Solutions, Lawton , Call Center Team Lead, Other , Colony, Oklahoma

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