CSR/Hostess

Company: Pizza Hut
Location: Elk City
Posted on: January 9, 2022

Job Description:

Description: The CSR is responsible for processing and handling customer menu orders and concerns via the telephone. Requirements - You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job. - You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy. - You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. - And you're at least 16 years old. Additional InformationResponsible for the day to day operation of the restaurant. You are the leader of the store and are responsible to put together a great team to take care of each and every customer that walks through our doors. You are responsible for the financial well being of your operation and ensuring that your team upholds the standards set by Pizza Hut. Requirements Excellent leadership and communication skills Ability to handle any and all concerns that may arise from customers and crew members. Ability to work well with vendors and maintain strong relationships. Ability to coach and correct when a standard is deviated. Ability to inspire confidence in those around you. Ability to maintain the financial well being of your operation by meeting food cost and labor goals in addition to good P&L awareness to all other line items. Ability to break down a P&L to find deviations or anomalies from prior period or prior year. Ability to show empathy and understanding when a customer concern should arise. Ability to keep your cool in stressful situations and inspire confidence during busy peak periods. Ability to multi-task Ability to stand on your feet for 8-10 hours without rest. 6 day work week 50-55 hours per week including 9 peaks. Three nights of which two must be a close. -

Keywords: Pizza Hut, Lawton , CSR/Hostess, Other , Elk City, Oklahoma