Call Center Specialist - Evening Shift
Company: American Red Cross
Location: Fort Sill
Posted on: June 17, 2022
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Job Description:
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By joining the American Red Cross you will touch millions of lives
every year and experience the greatness of the human spirit at its
best. Are you ready to be part of the world's largest humanitarian
network?
**** As a condition of employment with American Red Cross, you are
required to provide proof that you are fully vaccinated for COVID
19 or qualify for an exemption, except in states where it is
prohibited by law. Accordingly, employment is conditioned on
providing proof of vaccination or having an approved exemption
prior to starting employment ****
Join us-Where your Career is a Force for Good!
Job Description:The American Red Cross' Service to the Armed Forces
Hero Care Center, serves military members and their families
worldwide, with one phone number 24 hours a day, 365 days a year, 7
days a week. The Hero Care Center is available 7 days a week, 24
hours a day, 365 days a year, with two options for requesting
assistance, online and by phone. By collecting and verifying
accurate information, we are able to assist in making decisions for
emergency leave, and serve as an overall resource for veterans and
their families. We also provide current military member with
emergency financial assistance in situations in circumstances where
they qualify.
The SAF Hero Care Center at Ft. Sill has an exciting career
opportunity available for a full-time Call Center Specialist on the
evening shift. This position will be scheduled 40 hours per week,
and the evening shift runs from 2:30 PM - 11 PM CST, on a rotating
day schedule that includes weekends and holidays. This is a hybrid
position that will require work and/or training from office at Ft.
Sill at least 51% of the time (-3 days per week).*SIGN-ON AND
RETENTION BONUSES OFFERED TO NEW HIRES*
Call Center Specialists are part of the SAF Emergency Communication
Center, which provides 24-hour emergency communications and
casework services, including access to financial assistance,
emergency notifications and other services offered to members of
the U.S. military and their families. Responsibilities in this role
include collecting client intake information, verification and
delivery of emergency messages, communication and follow-up with
family members, military staff and other involved parties. Client
needs are often sensitive in nature and require you to be
compassionate, have a spirit to help and able to remain calm under
stressful situations.Some of the responsibilities of this position
consist of the following:
1. Interviews callers and coordinates requests for service to
include recording all client information in the case management
system; determining eligibility for American Red Cross services;
assessing client needs; and providing appropriate services to
clients.
2. Performs outbound activities including obtaining verifications,
delivering messages, coordinating case management services with the
jurisdictional chapter/station, and/or providing other follow-up
actions needed for complete and timely client service.
3. Understands and applies Red Cross and SAF policies consistently
and correctly.
4. Composes and delivers emergency communication messages to
domestic and overseas locations. Sends messages for delivery to
deployment locations and ships at sea using military networks.
5. Provides financial assistance to clients on behalf of military
aid societies in accordance with the National Memorandum of
Understanding.
6. Understands and applies Red Cross and SAF policies consistently
and correctly.
Minimum qualifications:
Education: Bachelor's degree is preferred, however equivalent
combination of education and relevant work experience will be
considered in lieu of formal education/college degree.
Experience: Candidates with at least one year of relevant call
center or customer service experience are preferred.
Skills and Abilities: Applicants must have strong communication
skills, both written and verbal, and typing speed of 40 wpm or
higher. Both speed, accuracy and grammatical competence is factored
into overall typing abilities. Applicants should be able to
demonstrate strong computer skills, to include use of Internet
search tools, Intranet, and Microsoft Office Suite. Experience in
using an electronic customer relationship (CRM) or Case Management
System (CMS) or similar customer centric relational database is
also strongly preferred.
Other: Ability to apply active listening skills and employ
reasoning and questioning strategies to capture, analyze, interpret
and synthesize information from clients, staff, and management.
Strong customer service skills reflecting a sound knowledge of
telephone and in-person etiquette and pleasant and friendly manners
respectful of human dignity. Must be adept at multi-tasking and
have the ability to shift focus as operational, service delivery
and staff needs demand. Demonstrated ability to treat people with
respect under all circumstances and instill trust in others while
upholding the values and principles of the American Red Cross.Visit
the link below to learn more about the American Red Cross SAF
Emergency Communication Center, and what you will do as a Call
Center Specialist.
*The American Red Cross requires all new hires be vaccinated
against COVID-19 as a condition of employment. This means that all
individuals working for the organization must be fully vaccinated
against COVID-19 by the start of their employment OR have begun the
vaccination process prior to their start date. Upon being offered a
position, individuals will be required to submit proof of
vaccination. If you are unable to be vaccinated due to medical or
religious reasons, you may qualify for an exemption. If seeking an
exemption, you will be required to submit documentation and your
request must be approved prior to hire.
Apply now! Joining our team will provide you with the opportunity
to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to sex, gender identity, sexual
orientation, race, color, religion, national origin, disability,
protected veteran status, age, or any other characteristic
protected by law.Interested in Volunteering?Life's emergencies
don't stop, and neither do American Red Cross volunteers, who
represent more than 90 percent of our workforce to help prevent and
alleviate human suffering. You can make a difference by
volunteering in a position that appeals to you and allows you to
use your unique skills and talents. The Red Cross relies on
generous volunteers who give their time and talent to help fulfill
our lifesaving mission.Visit redcross.org/volunteertoday to learn
more, including our most-needed volunteer positions.To view the
EEOC Summary of Rights, click here: Summary of Rights
Keywords: American Red Cross, Lawton , Call Center Specialist - Evening Shift, Other , Fort Sill, Oklahoma
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