Representative I, SAF Call Center
Company: American Red Cross
Location: Fort Sill
Posted on: April 19, 2024
|
|
Job Description:
Please use Google Chrome or Mozilla Firefox when accessing
Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?Join us-Where your Career is a Force
for Good!Job Description:Responsibilities:1: Interview callers and
coordinate requests for service to include recording all client
information in the case management system; determine eligibility
for American Red Cross services; assess client needs; and provide
appropriate services to clients. 2: Perform outbound activities
including obtaining verifications, delivering messages,
coordinating case management services with the jurisdictional
chapter/station, and/or providing other follow-up actions needed
for complete and timely client service.3: Understand and apply Red
Cross and SAF policies consistently and correctly.4: Compose and
deliver emergency communication messages to domestic and overseas
locations. Send messages for delivery to deployment locations and
ships at sea using military networks.5: Provide financial
assistance to clients on behalf of military aid societies in
accordance with the National Memorandum of
Understanding.----------------------Scope: Individual contributor
that works under close supervision. Use technical knowledge to
solve routine types of
problems.----------------------Qualifications:Education: Bachelor's
degree required.Experience: Up to 1 year of related experience or
equivalent combination of education and related experience
required.Management Experience: N/ASkills & Abilities: Demonstrated
ability to use Standard English to communicate effectively verbally
and in writing. Ability to type 40 wpm and create grammatically
correct responses without spelling errors. Demonstrably strong
computer skills to include use of Internet search tools, Intranet,
and Microsoft Office Suite, to include Outlook, word-processing,
database and/or spreadsheet applications. Experience in using an
electronic customer relationship (CRM) or Case Management System
(CMS) or similar customer centric relational database. Ability to
apply active listening skills and employ reasoning and questioning
strategies to capture, analyze, interpret and synthesize
information from clients, staff, and management. Strong customer
service skills reflecting a sound knowledge of telephone and
in-person etiquette and pleasant and friendly manners respectful of
human dignity. Must be adept at multi-tasking and have the ability
to shift focus as operational, service delivery and staff needs
demand. Demonstrated ability to treat people with respect under all
circumstances and instill trust in others while upholding the
values and principles of the American Red Cross. Ability to work on
a team.Travel: N/A* Combination of candidate's education and
general experience satisfies requirements so long as the total
years equate to description's minimum education and general
experience years combined (Management experience cannot be
substituted).----------------------Physical Requirements: The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. While performing the duties of this Job, the
employee is regularly required to sit; use hands to handle or feel;
and talk or hear. The employee is frequently required to reach with
hands and arms. The employee is occasionally required to stand;
walk and stoop, kneel, crouch, or crawl. The employee must
frequently lift and/or move up to 15 pounds and occasionally lift
and/or move up to 30 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.
The work environment will consist of moderate noise (i.e. business
office with computers, phones and printers, light traffic). The
employee must have the ability to work in a small cubicle and have
the ability to sit at a computer terminal for an extended period of
time.DISCLAIMER: The above statements are intended to describe the
general nature and level of work being performed by individuals
assigned to this position. They are not intended to be construed as
an exhaustive list of responsibilities, duties and skills required
of personnel so classified.Apply now! Joining our team will provide
you with the opportunity to make a difference every day.The
American Red Cross is an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regard to sex, gender identity, sexual
orientation, race, color, religion, national origin, disability,
protected veteran status, age, or any other characteristic
protected by law.Interested in Volunteering?Life's emergencies
don't stop, and neither do American Red Cross volunteers, who
represent more than 90 percent of our workforce to help prevent and
alleviate human suffering. You can make a difference by
volunteering in a position that appeals to you and allows you to
use your unique skills and talents. The Red Cross relies on
generous volunteers who give their time and talent to help fulfill
our lifesaving mission.Visit redcross.org/volunteertoday to learn
more, including our most-needed volunteer positions.To view the
EEOC Summary of Rights, click here: Summary of Rights
Keywords: American Red Cross, Lawton , Representative I, SAF Call Center, Other , Fort Sill, Oklahoma
Click
here to apply!
|