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General Clerk II (Serco Bldg)

Company: nana
Location: Lawton
Posted on: November 23, 2019

Job Description:

General Clerk II (Serco Bldg)DescriptionIkun, LLC an Akima Company, is focused on serving the Department of Defense, Department of Homeland Security and Federal Law Enforcement communities with comprehensive Strategy & Operations, Information Technology & Cyber Security, Materiel Management & Logistics, and Domestic Operations Center capabilities. Easily scalable to any size project, the magnitude of Ikuns experience and core competency depth enables us to collaborate with our customers at a strategic level and manage all facets associated with their most complex and demanding mission requirementsanywhere in the world. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to safety, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.Job Summary:General Clerk II's will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.This position provides telephone support by following specific scripts and guidelines. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary.Responsibilities:

  • Posts information to agency records and modifies forms or records.
  • Records and inputs information to internal database records.
  • Conducts outbound telephone calls.
  • Performs data entry and retrieval and performs arithmetical computations.
  • Receive coaching/feedback and implements/takes action to make changes as appropriate.
  • Participates in internal training through company Learning Management System and passing certification tests.
  • Adheres to service compliance requirements by completing training modules and passing annual re certifications.
  • Maintains required production and quality standards as outlined by contract.
  • Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
  • Effectively works in a team environment.
  • Demonstrates flexibility and ability to adapt to changes.QualificationsMinimum Qualifications:
    • Must have a High school diploma or equivalent (GED)
    • Must have a minimum of one year of work experience in a similar job
    • Education beyond high school completion may substitute for experienceCandidate Must:
      • Demonstrate clerical skills including data entry, typing and outbound telephone calls.
      • Provide telephone support utilizing clear and effective communication skills.Prior telephone experience is desired.
      • Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.
      • Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.
      • Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.
      • Demonstrate ability to communicate effectively both orally and in written communication.
      • Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.
      • Demonstrate ability to prepare and maintain detailed records, files, and reports.
      • Demonstrate ability to type accurately at a speed consistent with work requirements.
      • Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.
      • Demonstrate ability to work effectively and professionally with agency personnelSun 9:30 - 6:00 pmMon - Thurs -3:30 PM 12:00 A.M.Shift:2nd ShiftTheduties and responsibilities listed in this job description generally cover thenature and level of work being performed by individuals assigned to thisposition. This is not intended to be a complete list of all duties,responsibilities, and skills required. Subject to the terms of anapplicable collective bargaining agreement, the company management reserves theright to modify, add, or remove duties and to assign other duties as may benecessary. We wish to thank all applicants for their interest and effortin applying for the position; however, only candidates selected for interviewswill be contacted.We are an equal opportunityemployer. All applicants will receive consideration for employment, withoutregard to race, color, religion, creed, national origin, gender orgender-identity, age, marital status, sexual orientation, veteran status,disability, pregnancy or parental status, or any other basis prohibited by law .We are committed to Equal Employment Opportunity and providing reasonableaccommodations to applicants with physical and/or mental disabilities. If youhave a physical and/or mental disability and are interested in applying foremployment and need special accommodations to use our website to apply for aposition please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests areconsidered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individualswith disabilities needing accessibility assistance to apply to an open positionusing our website.Pleasedo not use the dedicated email or phone number above to inquire on the statusof your job application.Inorder for our company to stay compliant with government regulations, pleaseapply on line. Please DO NOT email resumes or call in lieu of applying onlineunless you have a physical and/or mental disability and need assistance withthe online application.Job: Office & Administrative SupportPrimary Location: US-OK-LawtonShift: Evening JobReq ID: IKU01435

Keywords: nana, Lawton , General Clerk II (Serco Bldg), Other , Lawton, Oklahoma

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